Pre-Sales

When customers find us online or through other channels, our sales staff will promptly follow up and communicate with them to understand their needs and applications, so we can recommend products that are better or more suitable for them.

During the Sales

We provide a unified quotation. During the quotation process, our sales staff are obligated to fully explain the product model, performance, application scenarios, safety precautions, and other aspects to ensure that customers make the right choice before signing the contract. After signing the contract, we will strictly comply with the quotation and contract provisions and promptly deliver qualified products of the same quality as specified in the contract within the delivery period. If customers request a change in the product model before delivery, we will actively communicate and cooperate to meet their reasonable requirements. All products will be delivered to the customer's designated location in accordance with the contract.

After-Sales

In addition to traditional 24-hour telephone consultation and warranty services, our company also provides more convenient and comprehensive online services. You can send an email to wuguangping@futen.net.cn to request free online technical support from our professionals. We will contact you within 24 hours and provide recommendations for resolution. We will continuously improve our service offerings to provide you with faster and more convenient online services. We will proactively visit customers to understand their feedback and suggestions, and promptly address any shortcomings, ensuring we can better serve both new and existing customers in the future.

We have also established a dedicated supervisory phone number and email address:

Service Hotline: +86-13721061166

Email: wuguangping@futen.net.cn

Anhui Futen Environmental Protection and Energy Saving Technology Co., Ltd. After-Sales Service Department

Address: No. 48 Fengxia Road, Shuangfeng Development Zone, Hefei City, Anhui Province

Zip Code: 231131

As industry competition intensifies, the gap in technology and equipment is narrow. We must focus on service. We believe service is also marketing, and we differentiate ourselves from our competitors through high-quality service. Only by continuously introducing new, family-oriented service initiatives that meet our customers' potential needs can we distance ourselves from our competitors, enhance Futen's service image, and ultimately create customer satisfaction and achieve a zero-distant connection with our customers. We strictly follow the three guarantees service during the warranty period. In the first year after the warranty period, we only charge the cost of parts. In the second year after the warranty period and thereafter, we will repair at the market price.